Free School Meals voucher provider Edenred has apologised for problems on its eCode redemption website earlier this week.
Edenred says it has identified an issue with its system on Monday April 27 and Tuesday April 28 when a message was saying “invalid code” was displayed.
It said: “Edenred would like to apologise for any inconvenience caused and reassure you that our teams have worked hard to deploy a solution which has now rectified the problem.”
Anyone who tried to redeem an eCode received on Monday or Tuesday and received the error messages is asked to try again. If the problem persists, you may have entered the incorrect eCode.
If your code is still not accepted after several attempts, delete the browsing history on your device, which may be storing the incorrect code in its memory.
If you continue to experience problems, please email firstname.lastname@example.org or phone 03334005932 for further support.